On July 16, 2022, 988 became the new three-digit dialing code that routes callers to local 988 call centers. Moving to 988 does not mean the 1-800-273-8255 number goes away and using either number will get people to the same services. 988 is for anyone experiencing behavioral health-related distress—whether that is thoughts of suicide, mental health or substance use crisis, or any other kind of emotional distress. People can also dial 988 if they are worried about a loved one who may need crisis support.

In the end, 988 is an easier-to-remember way to access a strengthened and expanded network of crisis call centers. 988 is not intended only for suicide-related crises. The Lifeline responds 24/7 to calls, chats, or texts from anyone who needs support for suicidal, mental health, and/or substance use crisis, and connects those in need with trained crisis counselors.

Michigan aims to have 24/7 statewide coverage of 9-8-8 calls, chats, and texts. Those who reach out to the 9-8-8 Suicide Lifeline can be connected to community crisis services and local resources, if appropriate, and call center staff will be able to follow up with callers to ensure they have the support they need. To achieve this, the state have partnered with Lifeline centers and the Michigan Crisis Access Line (MiCAL).  MiCAL provides callers, texters, and chatters crisis and warm line services, informational resources, and facilitated coordination with local systems of care. MiCAL is mandated under Michigan Public Act 12 of 2020.